Returns and Exchanges
Studio41 wants our customers to get the perfect product for the project and be happy with the result. We realize that occasionally you may receive something that turns out not to be exactly what you needed or wanted, so if a product needs to be returned we make it easy.
Any item (non-special order) can be returned within 30 days of receipt of the product. A 20% restocking fee will apply to return items that are not defective or damaged. No returns will be accepted more than 60 days after product has been received. Initial shipping charges are not refundable and customer is responsible for any return shipping charges unless otherwise noted. All products must be returned in original packaging and in resalable condition. Please call 877-472-2500 for any questions and to complete the Return Goods Authorization Process (RGA). Any item returned without a pre-authorized RGA number will not be credited. Installed products cannot be returned for credit (unless product is defective). Special order items are not returnable unless product is defective (please see special order policy below).
Refunds
Returns are inspected at our warehouse upon receipt; if the item is determined to have been installed or used in any way (except in case of defect), credit will not be given and the product can be returned to you at your cost. A refund for returned merchandise is processed after inspection and within 30 days of receipt of the returned merchandise. Special order returns will only be credited if the item is deemed to be defective upon return.
Damaged Orders
Customers assume responsibility if damaged merchandise is signed for at the time of delivery. All shipments must be inspected at the time of delivery; if you suspect damage, please note 'damaged' with your signature or refuse the entire delivery and call us immediately at 877-472-2500.
If a customer signs for a common carrier delivery and does not note any damage, then it is the customer's responsibility to file a claim with the freight company to recoup the damages. If concealed damages are reported within 48 hours for UPS deliveries, we can file a claim on behalf of the customer and work to resolve it.
To return any product, you must obtain a Return Goods Authorization (RGA). To obtain an RGA and shipping instructions, please call our customer service department at: 877-472-2500. Requests for returns are generally processed within 2-4 days and you will receive shipping instructions along with your RGA in your email. Once an RGA number is issued, the returned product needs to be returned within 30 days.
Please note: items returned without an RGA will not be credited. When returning products, be sure to use UPS or other courier service that can provide you with a tracking number for your return. Studio41 will not be held responsible for returns that are lost in transit and/or do not have proper tracking information.
Cancellation Policy
You may cancel your order, for any reason, and receive a full refund provided your order before it has been shipped. Orders are often shipped the same day they are received. Our customer service desk can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped the terms of our Return policy will take effect as outlined above. Call us at 877-472-2500.