FREQUENTLY ASKED QUESTIONS

WHAT IS THE BEST WAY TO SHOP AT STUDIO41?

If you are looking for a few small products for a DIY project, shopping online from our website or visiting a showroom to browse is best. If you are doing a larger project, we recommend scheduling an appointment with the location closest to you or online for a virtual consultation so that you can receive assistance from our professional staff.

HOW DO STUDIO41’S PRICES COMPARE TO OTHER LARGE CHAINS?

We monitor our competitors' prices on a daily basis to ensure that we are always giving you the lowest possible price. Talk to your dedicated designer or sales associate for more information on pricing for your specific items.

WHAT TYPE OF WARRANTY GUARANTEE COMES WITH YOUR NEW PRODUCT?

All products that Studio41 sells come complete with the manufacturer's warranty. We also offer an additional Studio41 warranty on windows on top of the manufacturer’s warranty. For more information about Studio41’s window program and warranty, click here.

HOW DOES STUDIO41’S PRICE MATCH GUARANTEE WORK?

Studio41 will match a documented lower total price from our competitors on the same available brand and model, excluding closeout or sale items at our sole discretion - online or at one of our store locations (now in the Chicagoland area in Illinois). We are committed to offering our customers fair, competitive prices for the products we sell. And, we will be there to provide customer service for you after the sale.

Please contact us at info@shopstudio41.com or call us at 866-438-3713 and we will attempt to match the price for you. Note: Price matching applies to new, original manufacturer products that are not on sale or part of a promotion. Studio41 reserves the right to determine, at its sole discretion, a total price match comparable to the documented offer presented from a competitor.

CAN I GET MY NEW PRODUCT DELIVERED?

Professional delivery is available in the Chicagoland area. You can ask your sales associate or contact us at either info@shopstudio41.com or 866-438-3713 to coordinate a delivery. We can also hold your product at our showroom for you to come pick up if you would prefer. If you live in another part of the country, shipping is always an option.

WHAT IS STUDIO41’S SHIPPING POLICY?

Studio41 offers free UPS Ground shipping for web orders over $100 that ship within the continental United States (excludes Hawaii, Alaska, and Puerto Rico addresses, Canada, Mexico and products that can't be shipped via UPS Ground). Other available shipping options such as "Next-Day Air" or "Second-Day Air" are excluded from free shipping. Free shipping is also not valid on purchased items that are too heavy or over-sized to ship via UPS Ground, in addition to special or promotional offers as indicated on the web site. Orders for tile products are excluded from the free shipping policy.

Examples of products that do not qualify for free shipping are: tubs, toilets and sinks (most china products), shower doors, tub surrounds, mirrors, doors, tile, and windows. Orders that require common carrier shipping are delivered via an LTL common carrier like Roadway/Yellow Freight because they offer residential delivery to your door.

Our base shipping fee for common carrier delivery is $95 for the first 100 pounds. If your order requires common carrier delivery and the total weight exceeds 100 pounds, we will get you a shipping quote for your approval once you have placed your order. Orders requiring common carrier delivery are handled over the phone at 866-438-3713.

For special order products, there may also be an inbound freight charge required when we order a product for you that would be in addition to the shipping cost incurred when we deliver it to you from our warehouse. We will notify you for your approval if there is an additional freight charge.

The majority of our products are in stock and ready to ship. Typically, we ship within 24 hours of receiving your order Monday-Friday; in-stock orders received before 2pm (central time) Monday-Friday are shipped the same day.

Our free shipping offer is subject to change or can be discontinued at any time. If you have a question, please give us a call at 866-438-3713 or email us at info@shopstudio41.com.

HOW DO RETURNS AND EXCHANGES WORK?

Studio41 wants every customer to get the perfect product for their project and be happy and satisfied with the result. We realize that occasionally you may receive something that turns out not to be exactly what you needed or wanted, so if a product needs to be returned we make it easy.

Any item (non-special order) can be returned within 30 days of receipt of the product. A 20% restocking fee will apply to return items that are not defective or damaged. No returns will be accepted more than 60 days after product has been received. Initial shipping charges are not refundable and customer is responsible for any return shipping charges unless otherwise noted. All products must be returned in original packaging and in resalable condition. Please call 866-438-3713 for any questions and to complete the Return Goods Authorization Process (RGA). Any item returned without a pre-authorized RGA number will not be credited. Installed products cannot be returned for credit (unless product is defective). Special order items are not returnable unless product is defective (please see special order policy below).

HOW DO REFUNDS WORK?

Returns are inspected at our warehouse upon receipt; if the item is determined to have been installed or used in any way (except in case of defect), credit will not be given and the product can be returned to you at your cost. A refund for returned merchandise is processed after inspection and within 30 days of receipt of the returned merchandise. Special order returns will only be credited if the item is deemed to be defective upon return.

WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED?

Customers assume responsibility if damaged merchandise is signed for at the time of delivery. All shipments must be inspected at the time of delivery; if you suspect damage, please note 'damaged' with your signature or refuse the entire delivery and call us immediately at 866-438-3713.

If a customer signs for a common carrier delivery and does not note any damage, then it is the customer's responsibility to file a claim with the freight company to recoup the damages. If concealed damages are reported within 48 hours for UPS deliveries, we can file a claim on behalf of the customer and work to resolve it.

To return any product, you must obtain a Return Goods Authorization (RGA). To obtain an RGA and shipping instructions, please call our customer service department at: 866-438-3713. Requests for returns are generally processed within 2-4 days and you will receive shipping instructions along with your RGA in your email. Once an RGA number is issued, the product needs to be returned within 30 days.

Please note: items returned without an RGA will not be credited. When returning products, be sure to use UPS or other courier service that can provide you with a tracking number for your return. Studio41 will not be held responsible for returns that are lost in transit and/or do not have proper tracking information.

WHAT IS STUDIO41’S CANCELLATION POLICY?

You may cancel your order, for any reason, and receive a full refund provided your order before it has been shipped. Orders are often shipped the same day they are received. Our customer service desk can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped the terms of our Return policy will take effect as outlined above. Call us at 866-438-3713.

FOR ANY OTHER QUESTIONS, PLEASE EMAIL INFO@SHOPSTUDIO41.COM OR CALL 866-438-3713