FREQUENTLY ASKED QUESTIONS

WHAT IS THE BEST WAY TO SHOP AT STUDIO41?

If you are looking for a few small products for a DIY project, shopping online from our website or visiting a showroom to browse is best. If you are doing a larger project, we recommend scheduling an appointment with the location closest to you or online for a virtual consultation so that you can receive assistance from our professional staff.

HOW DO STUDIO41’S PRICES COMPARE TO OTHER LARGE CHAINS?

We monitor our competitors' prices on a daily basis to ensure that we are always giving you the lowest possible price. Talk to your dedicated designer or sales associate for more information on pricing for your specific items.

WHAT TYPE OF WARRANTY GUARANTEE COMES WITH YOUR NEW PRODUCT?

All products that Studio41 sells come complete with the manufacturer's warranty. We also offer an additional Studio41 warranty on windows on top of the manufacturer’s warranty. For more information about Studio41’s window program and warranty, click here.

HOW DOES STUDIO41’S PRICE MATCH GUARANTEE WORK?

Studio41 will match a documented lower total price from our competitors on the same available brand and model, excluding closeout or sale items at our sole discretion - online or at one of our store locations (now in the Chicagoland area in Illinois). We are committed to offering our customers fair, competitive prices for the products we sell. And, we will be there to provide customer service for you after the sale.

Please contact us at info@shopstudio41.com or call us at 877-472-2500 and we will attempt to match the price for you. Note: Price matching applies to new, original manufacturer products that are not on sale or part of a promotion. Studio41 reserves the right to determine, at its sole discretion, a total price match comparable to the documented offer presented from a competitor.

CAN I GET MY NEW PRODUCT DELIVERED?

Professional delivery is available in the Chicagoland area by our trucks or nationally via LTL Shipping. You can ask your sales associate or contact us at either info@shopstudio41.com or 877-472-2500 to coordinate a delivery. We can also hold your product at our showroom for you to come pick up if you would prefer.

Studio41 uses LTL shipping to deliver large or hard to ship items. The freight carrier will call the consignee to confirm the delivery time window. Setting the appointment time can only be done by the carrier, not Studio41, so it is important we have the right information so your delivery is not delayed.

A common misconception is that residential LTL delivery drivers will come into your house. LTL carriers and their drivers cannot enter your residence under any circumstance due to liability issues. Please make sure your installer or someone who is able to move a large package, over 100lbs, is available to assist you on the day of your delivery.

The freight carrier requires that we pay a residential delivery fee for orders that are being delivered to a residential address. It can be difficult for the large trucks and vans required for LTL delivery to maneuver residential streets. This fee can fluctuate and is charged by the freight broker. Studio41 usually passes this fee along to the customer.

Lift gates are needed for all residential pickups and deliveries. Because most LTL shipments are loaded and unloaded on docks, special trucks and preparations have to be made ahead of time to ensure we can get your product in and out of the truck safely. There are occassionally lift gate charges associated with these deliveries.

WHAT IS STUDIO41’S SHIPPING POLICY?

Studio41 offers free UPS Ground shipping for web orders over $100 that ship within the continental United States (excludes Hawaii, Alaska, and Puerto Rico addresses, Canada, Mexico and products that can't be shipped via UPS Ground). Other available shipping options such as "Next-Day Air" or "Second-Day Air" are excluded from free shipping. Free shipping is also not valid on purchased items that are too heavy or over-sized to ship via UPS Ground, in addition to special or promotional offers as indicated on the web site. Orders for tile products are excluded from the free shipping policy.

Examples of products that do not qualify for free shipping are: tubs, toilets and sinks (most china products), shower doors, tub surrounds, mirrors, doors, tile, and windows. Orders that require common carrier shipping are delivered via an LTL common carrier like Roadway/Yellow Freight because they offer residential delivery to your door.

Our base shipping fee for common carrier delivery is $95 for the first 100 pounds. If your order requires common carrier delivery and the total weight exceeds 100 pounds, we will get you a shipping quote for your approval once you have placed your order. Orders requiring common carrier delivery are handled over the phone at 877-472-2500.

For special order products, there may also be an inbound freight charge required when we order a product for you that would be in addition to the shipping cost incurred when we deliver it to you from our warehouse. We will notify you for your approval if there is an additional freight charge.

The majority of our products are in stock and ready to ship. Typically, we ship within 24 hours of receiving your order Monday-Friday; in-stock orders received before 2pm (central time) Monday-Friday are shipped the same day.

Our free shipping offer is subject to change or can be discontinued at any time. If you have a question, please give us a call at 877-472-2500 or email us at info@shopstudio41.com.

HOW DO RETURNS AND EXCHANGES WORK?

Studio41 wants every customer to get the perfect product for their project and be happy and satisfied with the result. We realize that occasionally you may receive something that turns out not to be exactly what you needed or wanted, so if a product needs to be returned we make it easy.

Returns must be made within 90 days of pickup, delivery, or shipping.

Items may be subject to a 30% restocking fee and are subject to inspection. The fee may increase to 50% if the item does not meet our return condition terms: product must be in new condition; product must be complete, including all parts and pieces; original packaging must be in new condition for resale; installed product cannot be returned.

HOW DO REFUNDS WORK?

Returns are inspected at our warehouse upon receipt; if the item is determined to have been installed or used in any way (except in case of defect), credit will not be given and the product can be returned to you at your cost. A refund for returned merchandise is processed after inspection and within 30 days of receipt of the returned merchandise. Special order returns will only be credited if the item is deemed to be defective upon return.

WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED?

Customers assume responsibility if damaged merchandise is signed for at the time of delivery. All shipments must be inspected at the time of delivery; if you suspect damage, please note 'damaged' with your signature or refuse the entire delivery and call us immediately at 866-438-3713.

If a customer signs for a common carrier delivery and does not note any damage, then it is the customer's responsibility to file a claim with the freight company to recoup the damages. If concealed damages are reported within 48 hours for UPS deliveries, we can file a claim on behalf of the customer and work to resolve it.

To return any product, you must obtain a Return Goods Authorization (RGA). To obtain an RGA and shipping instructions, please call our customer service department at: 877-472-2500. Requests for returns are generally processed within 2-4 days and you will receive shipping instructions along with your RGA in your email. Once an RGA number is issued, the product needs to be returned within 90 days.

Please note: items returned without an RGA will not be credited. When returning products, be sure to use UPS or other courier service that can provide you with a tracking number for your return. Studio41 will not be held responsible for returns that are lost in transit and/or do not have proper tracking information.

WHAT IS STUDIO41’S CANCELLATION POLICY?

Above. Call us at 877-472-2500.

FOR ANY OTHER QUESTIONS, PLEASE EMAIL INFO@SHOPSTUDIO41.COM OR CALL 877-472-2500